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FAQ: Rating - An Overview
Learning to trust another Pet Sitter Swap member is a careful judgement call.

To help you make that call each member's profile has a 'rating', based on suitability to look after pets.

Click the 'Search' button to see the ratings of each profile of the members who live nearest to you.

The following example shows the members who live closest to (fictitious) member Abigale:
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spacer spacer Screen Name (Member No) Rating Refs miles Last used spacer What's
'My Favs'? 		What's
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spacer 1. Megan (16902) Profile rating: 100%. Positive recommendations: 4. Negative recommendations: 0. 2 0.2 Yesterday spacerSend Message Add to My Favourite Sitters Add to Hidden Messages spacer
spacer 2. Jennifer (12345) Profile rating: 100%. Positive recommendations: 2. Negative recommendations: 0. 2 0.3 4 days ago spacerSend Message Add to My Favourite Sitters Add to Hidden Messages spacer
spacer 3. Toni (2988) Profile rating: No recommendations expressed. Awaiting the completion of an on-line reference. 1 0.3 20 days ago spacerSend Message Add to My Favourite Sitters Add to Hidden Messages spacer
spacer 4. Parmjit (6613) Profile rating: 100%. Positive recommendations: 1. Negative recommendations: 0. 2 1.2 2 days ago spacerSend Message Add to My Favourite Sitters Add to Hidden Messages spacer
spacer 5. Linda (7068) Profile rating: 80%. Positive recommendations: 4. Negative recommendations: 1. 2 0.2 3 days ago spacerSend Message Add to My Favourite Sitters Add to Hidden Messages spacer
spacer 6. Sally (2440) Profile rating: 0%. Positive recommendations: 0. Negative recommendations: 1. 0 2.4 23 days ago spacerSend Message Add to My Favourite Sitters Add to Hidden Messages spacer
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Each rating bar represents a percentage total of positive recommendations to look after other people’s pets.
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Colour Coding
Rating bars are colour coded to reflect the number of positive recommendations:
Profile rating: 100%. Positive recommendations: 10. Negative recommendations: 0. spacer An all-green rating bar indicates only positive recommendations.
Profile rating: 0%. Positive recommendations: 0. Negative recommendations: 1. spacer An all-red rating bar suggests only negative recommendations.
Profile rating: 50%. Positive recommendations: 2. Negative recommendations: 2. spacer A split green/red rating bar means some positive and some negative recommendations. The greener the bar, the more positive recommendations that have been made.
Profile rating: No recommendations expressed spacer A non-coloured rating bar signifies that the member has not yet received any recommendations. This may be because the member has only recently joined Pet Sitter Swap or because the member last used the site before the rating system was introduced.
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If you mouse over a rating bar you can see how it is calculated. In this example for Linda (Member 7068):
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Example of mousing over a profile rating bar
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the overall profile rating is 80% positive, ie 4 positive recommendations and one negative recommendation.

Recommendations are made in one of two ways: either when another Pet Sitter Swap member leaves feedback or when a (maximum of two) personal on-line reference(s) is/are completed.

An all-green rating is normally a good sign, but you should look in detail at a member's profile to see:
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detailed feedback including scores for how pet friendly the member's home is and some comments left by the person whose pet has previously been looked after
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the feedback that a member has left for others (this can sometimes illuminate the character and temperament of the feedback author)
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up to two personal references, which include scores for trustworthiness and reliability together with a short testimonial. Referees display their contact details so you may verify them.
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For more info on how we calculate rating click here.
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How does ‘Rating’ differ from ‘Feedback’ and ‘References’
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‘Rating’ is a calculation of the total number of recommendations found in both Feedback and References.

Each instance of Feedback includes a recommendation that counts towards a member's profile rating, together with more detailed information that is not counted towards the profile rating.

A personal Reference includes a recommendation that counts towards a member's profile rating, as well as additional detail about the member that is not counted towards the profile rating.

The following table summarises what is incorporated in rating, feedback and references.
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spacer spacer spacer Rating Feedback Reference spacer spacer
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spacer spacer Percentage total of positive and negative recommendations to look after pets Yes - - spacer spacer
spacer spacer Single recommendation to look after pets - Yes Yes spacer spacer
spacer spacer Suitability score to look after pets - Yes Yes spacer spacer
spacer spacer Reliability score as a pet sitter - Yes Yes spacer spacer
spacer spacer Punctuality score - Yes - spacer spacer
spacer spacer Pet security score of pet sitter's home - Yes - spacer spacer
spacer spacer Pet friendliness score of pet sitter's home - Yes - spacer spacer
spacer spacer Pet comforts score of pet sitter's home - Yes - spacer spacer
spacer spacer Trustworthiness score of pet sitter - - Yes spacer spacer
spacer spacer Comments - Yes Yes spacer spacer
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Back to previous page
Next FAQ: An Overview Of Feedback.
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