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References are vital in helping you form a judgement about whether to trust a Pet Sitter Swap member to look after your pet(s).
So Pet Sitter Swap asks all members to nominate two referees to vouch for their suitability,
reliability and trustworthiness as pet sitters.
Reference details can be seen only by
members who have also nominated referees.
In addition to providing a score on trustworthiness
and reliabilty a completed reference also contains
an overall recommendation on suitability to look
after other people's pets.
This recommendation counts towards a member's
profile rating.
On-line References
When you nominate a referee Pet Sitter Swap will
contact him/her with instructions on how (s)he can
visit the site to complete an on-line reference.
(The whole process takes about two minutes to complete.)
Referees are asked to vouch for your suitability,
reliability and trustworthiness as a pet sitter.
There is also an option to add a short comment.
To view an example of an on-line
reference
click here.
Who Can Be A Referee?
Any responsible person
aged 18, or older, not related
to the member being vouched for,
and who can give an honest and
impartial account of a member's
suitability, reliability and trustworthiness
as a pet sitter.
Who Can't Be A Referee?
Partners
Relatives
People who live at the same address
In other words ... anyone who
cannot credibly claim to be an
impartial and objective assessor
of a member's suitability, reliability
and trustworthiness as a pet sitter
(for example because his/her relationship
to that member).
Am I Obliged To Provide Referee
Details?
No, you do not have to supply
referee details. But you then
won't be able to access other
members' references.
What
Info Is A Referee Expected To
give?
The following information
will normally be provided:
- Referee's name.
- Referee's address.
- Relationship to you (eg colleague, friend,
neighbour, vet).
- For how long (s)he has known
you.
- Whether the referee owns
or has owned pets.
- An objective opinion on your
suitability, reliability and
trustworthiness as a pet sitter.
- Any additional comments (optional).
Who
Can See Details About My Referees?
Only members who themselves
have provided referees, and who live
within your search range.
What penalties exist
for giving an inaccurate or misleading
a reference?
If a member or referee deliberately gives
misleading or inaccurate information then this will
result in a permanent negative recommendation.
A negative reference recommendation, (denoted by
a red flag  ,
as opposed to a green one) is likely to have serious
consequences as it will dissuade members from requesting
a pet sitter swap.
It will also impact on a member's
profile rating.
Can a member delete a negative
or unfavourable reference?
No.
What's
the difference between a referee
and an on-line reference?
A 'referee' means that Pet
Sitter Swap displays a referee's
name and address details (to members
who themselves have offered referees).
An 'on-line reference' means that
Pet Sitter Swap displays a referee's
name and address details, together
with a filled out reference.
To view an example of an on-line
reference click
here.
How Do I Add A Referee To My
Profile?
You can add a referee in one of two
ways.
1. During the registration process
you are given the opportunity to
add a referee.
2. If you are a registered member
of Pet Sitter Swap you can sign in
and click the 'My Profile' button
in the Main Menu before clicking
the 'Add Referee' button.
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